Prioritisation & planning

RICE scoring

Reach × Impact × Confidence ÷ Effort. A comparable score for every initiative.

When. When the impact/effort matrix is no longer enough because there are too many candidates and too many requesters.

Duration
2 h
Participants
PM + tech + data
Output
Scored, defensible backlog
Stage
Post-PMF · Scale-up · Mature
ReachImpactConfidenceEffortScoreInitiative AInitiative BInitiative CInitiative D931378238465895350563820
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Filled example

ReachImpactConfidenceEffortScoreInitiative AInitiative BInitiative CInitiative D2 100 technicians,140 companies3 (massive, logs thesame day)80 %8 person-weeks63Offline mode90 companies onPennylane or Sage3 (churn 19 % to 4%)70 %10 person-weeks19Invoicingintegration1 400 technicians260 %6 person-weeks28Parts catalogue withbarcode scan40 companies askedfor it150 %9 person-weeks2Customer portal

Example data. Fieldnote is a fictional company used to fill all 61 boards, so the examples tell one consistent story.

Scale-up, Karim, Tom and the data analyst score the four finalists from the impact/effort matrix before presenting the quarter to Élise.

What the team took away

Offline mode wins on reach, the invoicing integration wins on retention: the team commits to both, in that order, and parks the customer portal for a year.

How to run it

Preparation

Agenda

  1. 10 min
    Align on the scales
    Read the scales aloud and pick one initiative everyone knows as the reference: 'this one is Impact 2, Effort 1'. Every other score is relative to it.
  2. 20 min
    Reach
    Go down the list. For each initiative, data confirms or corrects the number of users touched per quarter. Write the source next to the figure.
  3. 40 min
    Impact and Confidence
    PM proposes, the table challenges. Confidence drops to 50 % whenever nobody can cite evidence. Do not let anyone put 100 % on an idea nobody tested.
  4. 30 min
    Effort
    Tech lead estimates in person-months including design and QA. Round to the nearest 0.5. If two initiatives get the same effort, ask which one they would rather build first and why.
  5. 15 min
    Compute and read
    Fill the Score column. Read the top 5 aloud and ask: does this order surprise anyone? If yes, check the inputs, not the formula.
  6. 5 min
    Decide
    Freeze the top 5 for the quarter. Note which scores relied on a Confidence below 80 % and plan the experiment that would raise it.

Pitfalls

Afterwards

The top 5 feed the roadmap or the Now column of a Now / Next / Later. Anything scored with low Confidence goes to an experiment board before it gets built.

Source : Intercom

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