Strategy & vision

Impact mapping

Measurable goal → actors → expected impacts → deliverables. A tree that links every feature to an outcome.

When. The best tool to cut what serves no goal. Every branch without a clear impact disappears.

Duration
3 h
Participants
Product, tech, business
Output
Impact map, deliverables tied to a goal
Stage
Pre-PMF · Post-PMF · Scale-up · Mature
GoalActorsImpactsDeliverables
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Filled example

Goal70 % of new companies log 10interventions within 5 days,by end of quarterMeasured on companies, not ontechnician seatsActorsLéa, technician on her firstday with the appMarc, dispatcher who importsthe week's jobsImpactsLéa → logs her firstintervention without supportLéa → keeps logging on day 2and 3Marc → has the week's jobs inthe app before MondayMarc → stops re-entering jobsfrom the whiteboardDeliverablesGuided first intervention withsample siteVoice note as the defaultinputCSV and Excel import of theweek's jobsDay-1 SMS to technicians witha one-tap loginActivation dashboard forJulienOnboarding call script forcompanies above 20 technicians

Example data. Fieldnote is a fictional company used to fill all 61 boards, so the examples tell one consistent story.

Scale-up Fieldnote, quarter planning. Karim maps the activation objective with Tom, Ana, Julien and Priya.

What the team took away

The barcode scanner did not connect to any impact and left the quarter; the SMS one-tap login was promoted because it served two impacts.

How to run it

Preparation

Agenda

  1. 15 min
    Lock the goal
    Read the goal. Ask 'how will we know we got there?' until there is a number and a date. If the group wants to change it, stop and call the sponsor.
  2. 25 min
    Actors
    Who can move the metric up or down? Users, but also support, sales, partners, regulators. One sticky per actor, ranked by how much they can move the number.
  3. 45 min
    Impacts
    For each top actor: what behavior change would move the metric? Write it as a verb ('renews earlier', 'invites a colleague'). Five to eight impacts, then dot vote the top 4.
  4. 10 min
    Break
    Off the board.
  5. 50 min
    Deliverables
    Only now: what could we build or do to cause each impact? Several options per impact, cheap ones first. Then paste the backlog top 20 and connect each to an impact. Unconnected items go in a 'no impact' box.
  6. 35 min
    Choose the first branch
    Pick the one actor-impact path with the best ratio of expected movement to cost. Its deliverables become the next release. Everything else stays on the map, not in the backlog.

Pitfalls

Afterwards

The chosen branch becomes the scope of the User story map or the next PRD. Backlog items in the 'no impact' box are archived with the map as justification. Remeasure the goal metric after each release and prune the tree.

Source : Gojko Adzic

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